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Terms of Use

These Terms of Use govern your access to and use of www.newprint.com and any related pages, tools, order portals, and services (collectively, the "Website" or "Site").

Important: By using this Website or placing an order, you agree to these Terms, our Privacy Policy, and our Cookies Policy (collectively, the "Agreement"). If you do not agree, do not use the Website.

Table of Contents

1. Acceptance & Changes

Welcome to our Website. We provide this Website as a service to customers. By using the Website, you agree to be bound by this Agreement. If you do not agree, please do not use our Website. Although you may "bookmark" a portion of our Website and bypass this page, your use of any portion of the Website still binds you to this Agreement.

We may revise these Terms at any time by updating this page. We recommend that you review these Terms periodically. Continued use after changes are posted constitutes acceptance of the revised Terms.

2. Eligibility

The Website is intended for individuals 13 years of age or older. If you are under 13, do not use the Website. If you are under 18, you represent that you have permission from a parent or legal guardian.

3. Accounts & Subscription Terms

Some features require an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for all activity on your account and for maintaining the confidentiality of your login credentials.

Notify us immediately of any unauthorized use of your account or any other breach of security. We are not responsible for losses caused by unauthorized access resulting from your failure to safeguard credentials.

If we offer any subscription, recurring billing, membership, or recurring service plans, the following applies:

  • Authorization: You authorize us to charge your selected payment method on a recurring basis until cancelled.
  • Changes: Pricing, features, or billing intervals may change with notice as required by law.
  • Cancellation: You can cancel any subscription as described in the subscription flow or in your account settings (if available). Cancellation generally stops future charges but does not automatically refund prior charges unless required by law.
  • Failed Payments: If payment fails, we may retry and/or suspend service until payment is received.

4. Orders, Pricing & Payment

Placing an order constitutes an offer to purchase. All prices are shown in U.S. dollars unless stated otherwise and exclude applicable taxes, shipping, and handling. Prices and availability are subject to change without notice.

All jobs require payment in full upon acceptance of the order, unless other written payment terms have been previously arranged and your account is in good standing.

5. Order Cancellation Policy

Orders that are cancelled are subject to a cancellation fee based on the current production status of your job:

  • $10.00 - Prior to a proof being sent.
  • $25.00 - After a proof is sent, but prior to customer approval.
  • No refund - There are no refunds of any kind after a job has been approved.

All refunds will be issued as in-house credit, unless otherwise required by law or agreed by us in writing.

6. Other Fees

Jobs may be subject to other fees as follows:

  • $10.00 - Additional Epson proofs (per 8.5" x 11", per side).
  • $100.00/hour - Approved artwork alterations; 1/2 hour minimum.
  • $10.00 - Re-RIP of any file (multi-page products like catalogs may be subject to higher rates).
  • $5.00 - PDF proof on business card jobs.

This is not an exhaustive list; other fees may be incurred in special circumstances.

7. Return Policy / Defects

We focus on providing the best possible printing experience and products. If for any reason you are not completely satisfied with your order, please submit a Trouble Ticket (or contact us) so our Quality Assurance team can investigate.

  • Reporting window: All defects/order issues must be reported within 10 days of receiving your order.
  • Resolution options: At our discretion, we may offer reprints on defective print orders, in-house credit, or another mutually agreed solution.
  • Evidence: You may be required to submit digital photos documenting the issue.
  • Returns for inspection: In some cases, you may be required to ship defective product(s) back to QA at your expense within a reasonable time. If a defect is confirmed, we may reimburse shipping at our discretion.
  • Rush/expedited charges: Charges related to expedited orders (rush printing/shipping) are non-refundable for defective products unless the carrier delivers a defective product or fails to deliver the order.
  • Direct mail: Direct mail services are evaluated case-by-case and may not be subject to the standard return policy.

All policies are subject to change without prior notification.

8. Files, Proofs & Production

Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our property unless pre-arrangements are made. Preferred file type is Adobe PDF. Acceptable applications may include QuarkXPress, Adobe Illustrator, InDesign, Photoshop, and Adobe PDF. Additional charges may apply if furnished media are incompatible with our software. We cannot guarantee consistent results if files are generated by other applications (for example, Microsoft Publisher).

For best results, rasterized files should be converted to CMYK. Fonts should be included or embedded. Images should be flattened with CMYK in TIFF or EPS format.

Proofs are generally emailed or shipped within 24 hours of receipt of files and order information. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted.

If you select a "Run As Is / No Proof" option (if available), you accept responsibility for all errors in the printing job.

For certain jobs, you may be required to supply a color hardcopy proof. If the job is two-sided, folds, or binds (for example, brochures, catalogs), a working mockup may be required to indicate page order, folding, binding, and orientation. We are not responsible for such errors if a working model is not provided.

While proofs are calibrated and accurate, they cannot match the final printed product 100% due to differences in ink, paper stock, registration, line screens, and other variables. Customer proofs may not closely match our proofs or the printed piece for similar reasons.

We reserve the right to refuse service or products to any person or organization.

9. Turnaround Time

We make reasonable efforts to meet estimated turnaround times, but additional time may be required due to unforeseeable circumstances or added finishing services. We do not provide credits solely because a job runs past the estimated turnaround time.

If you have dated or time-sensitive material, plan accordingly. We strongly suggest you do not rely on standard shipping in such circumstances. Turnaround times are estimates, not guarantees.

10. Shipping & Risk of Loss

We will make reasonable efforts to adhere to estimated shipping schedules. However, equipment failures, technical problems, shipping delays, and other issues beyond our control may delay printing and delivery. Under such circumstances, certain rush charges or fees may be waived or refunded as applicable, but delays are not grounds for cancellation.

By placing an order, you agree that we are not responsible for, and no refund/cancellation/credit will be due as a result of, carrier delays, acts of God, weather, customs issues, labor disputes, network disruptions, utility failures, or other events beyond our direct control.

Risk of loss passes to you upon our tender of the shipment to the carrier (unless applicable law provides otherwise). We are not responsible for delays, losses, or increased delivery charges caused by mistaken or incorrect delivery addresses.

Any carrier-related refund requests may be evaluated case-by-case and may not be processed until claims with the carrier are resolved.

11. Proprietary Rights

Unless otherwise noted, all materials on the Website (including text, images, illustrations, designs, icons, data, software, photographs, videos, and other content, collectively, "Content") are protected by copyright, trademark, patent, or other proprietary rights under U.S. and international laws.

Except as expressly authorized, you may not copy, modify, remove, publish, transmit, sell, lease, create derivative works from, or exploit Content in whole or in part. Our trademarks and logos are owned by or licensed to us and may not be used without express written permission.

12. Your Use of the Website

The Website and Content are intended for your personal or internal business use. You may download or copy Content for personal use only, provided you retain all proprietary notices, do not modify the material, and do not post it on any network computer or broadcast it in any media.

It is prohibited to "frame" the Website or use Content for public or commercial purposes without written permission. It is also prohibited to download product images displayed on the Website without written authorization.

We may, in our sole discretion, terminate or restrict access to the Website at any time, with or without notice. If we request in writing that you remove any link(s) to our Website, you agree to promptly do so.

13. No Warranties; Limitation of Liability

Your use of and reliance upon information on the Website is at your sole risk. Information is provided on an "as is" and "as available" basis. We make no representations or warranties regarding accuracy, completeness, or timeliness.

We disclaim all warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, in no event shall we and/or our suppliers be liable for any indirect, punitive, incidental, special, or consequential damages (including loss of use, data, or profits) arising out of or in any way connected with the use or performance of the Website or services, whether based on contract, tort, or otherwise, even if advised of the possibility of such damages.

Some states do not allow limitations on implied warranties or the exclusion/limitation of certain damages, so some of the above may not apply to you. If you are dissatisfied with any portion of the Website or these Terms, your sole remedy is to discontinue use.

14. Security

Tampering with the Website, misrepresenting the identity of a user, using buying agents, or conducting fraudulent activities are prohibited. You agree not to violate or attempt to violate the Website's security, including unauthorized access, probing, scanning, or testing vulnerabilities; interfering with service; submitting viruses or malware; flooding, spamming, mailbombing, or crashing; forging headers or communications; or sending unauthorized email on our behalf.

Violations may result in civil or criminal liability. You agree not to use bots, spiders, robots, or other automated means to access the Website except as permitted by our publicly available interfaces.

15. Kids' Privacy

The Website is not directed to children under 13. Users under 13 must not use the Website. If you believe a child has provided personal information to us, contact us so we can address it.

16. Errors, Corrections & Changes

Information on the Website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability. We reserve the right to correct errors and to change or update information at any time without prior notice.

17. Information & Content You Submit

By using the Website, you agree that any information (except purchase/payment information as applicable), materials, suggestions, ideas, or comments you submit are not confidential. By submitting information, you grant us and our affiliates a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, transmit, display, and distribute such materials to the extent permitted by law.

Intellectual Property Responsibility: You are solely responsible for ensuring you have the rights to all content you upload or submit (including trademarks, copyrights, and other protected material). We are not responsible for content you provide that violates third-party rights.

Union Bug / Union Label Policy: We are not a union shop and are not authorized to print materials with a union bug/label. If you submit content with a union bug/label, we will not print such content if identified during our quality control process. Jobs that violate this policy may forfeit monies collected. Refunds, credits, or partial refunds will be at our sole discretion.

18. Indemnity

You agree to indemnify, defend, and hold harmless Newprint USA Inc., and our partners, affiliates, subsidiaries, officers, directors, employees, and suppliers from any liability, loss, claim, damage, and expense (including reasonable attorneys' fees) related to your violation of this Agreement or your improper use of the Website, including claims arising from your content (for example, misuse of trademark/copyright/protected material, including union bug/label issues).

19. Third-Party Websites & Links

The Website may contain links to third-party websites not under our control ("Third-Party Websites"). Links are provided for convenience only. We do not endorse or warrant any Third-Party Website or its content and are not responsible for third-party practices. Third-Party Website terms and privacy policies may differ from ours. Review them before use.

20. Affiliate Program Terms

If you participate in our affiliate, referral, partner, or ambassador programs (collectively, the "Affiliate Program"), your participation is governed by the Affiliate Program Terms & Conditions, which are incorporated by reference into this Agreement.

In the event of a conflict between these Terms and the Affiliate Program Terms, the Affiliate Program Terms control for matters related to the Affiliate Program.

21. DMCA Copyright Policy

We respect intellectual property rights and expect users to do the same. If you believe content on the Website infringes your copyright, you may submit a DMCA notice.

A DMCA notice should include (as applicable):

  • Your physical or electronic signature.
  • Identification of the copyrighted work claimed to have been infringed.
  • Identification of the allegedly infringing material and information reasonably sufficient to locate it (URL preferred).
  • Your contact information (address, phone number, email).
  • A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law.
  • A statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized to act on the owner's behalf.

Send DMCA notices to our designated agent:
DMCA Agent - Newprint USA Inc.
2146 State Hwy. 420, Massena, NY 13662
Email: [email protected] (recommended)

If you believe your content was removed by mistake or misidentification, you may submit a counter-notification consistent with the DMCA. We may restore content as required by law.

22. Privacy Policy Compatibility Clauses

Your use of the Website is also governed by our Privacy Policy and Cookies Policy. By using the Website, you consent to our collection, use, sharing, and processing of information as described in those policies.

Communications: You agree we may contact you regarding orders, proofs, account activity, customer service matters, and transactional updates. Marketing communications (if any) will be provided consistent with applicable law and your preferences/opt-out choices.

Cookies & Similar Technologies: We may use cookies and similar technologies to operate the Website, remember preferences, process orders, prevent fraud, and analyze Website performance as described in our Cookies Policy.

Data Processing for Customer Files: If you upload artwork/files, you represent you have the rights to do so. We may process those files to produce your order, provide proofs, fulfill shipping, provide customer support, and for quality assurance. We may retain files for reorders, dispute resolution, and legal/compliance purposes as described in our Privacy Policy.

23. Arbitration & Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to sue in court and have a jury trial.

Informal Resolution First: Before initiating arbitration, you agree to contact us and attempt to resolve the dispute informally. Provide your name, order/account details, and a description of the issue.

Binding Arbitration: If a dispute cannot be resolved informally, you and Newprint agree that any claim or controversy arising out of or relating to this Agreement, the Website, or any products/services (a "Dispute") will be resolved by binding arbitration, rather than in court, except that either party may bring claims in small claims court if eligible.

The arbitration will be administered by a recognized arbitration provider (for example, AAA or JAMS) under its consumer or commercial rules as applicable, unless the parties agree otherwise. The arbitrator will have authority to award the same remedies a court could award.

Class Action Waiver: You and Newprint agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.

Opt-Out Right: You may opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected] with subject line "Arbitration Opt-Out" and including your name and the email used on your account (or order number). If you opt out, the Governing Law/Venue section below will apply.

24. Governing Law; Venue

The Website is operated by Newprint USA Inc. from the United States. This Agreement is governed by the laws of the State of New York, without regard to conflict-of-laws rules.

If arbitration does not apply (for example, if you opt out or a claim is in small claims court), you agree that any legal action will be brought exclusively in the state or federal courts located in St. Lawrence County, New York, and you consent to personal jurisdiction and venue there.

25. Miscellaneous

Severability: If any portion of this Agreement is found invalid or unenforceable, that portion will be enforced to the maximum extent permissible and the remainder will remain in effect.

Entire Agreement: This Agreement constitutes the entire agreement between you and us regarding the Website and supersedes prior communications and proposals, whether electronic, oral, or written.

A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent as other business records.

26. Contact

Newprint USA Inc.
Print & Packaging Production Plant (by appointment only):
2146 State Hwy. 420, Massena, NY 13662 USA

Mailing Address:
42 Broadway Suite 12-487, New York, NY 10004 USA

Toll Free: 1-877-639-1286
Customer Support: [email protected]
Legal: [email protected]

Working Days/Hours: Mon–Fri / 9:00 AM - 5:00 PM (ET)

Related policies: Privacy Policy | Cookies Policy | Return & Refund Policy | Affiliate Program Terms