We want you to join our USA team!

Location:

New York, USA

Position Available:

1

Company Description:

Newprint is a North America–based, family-owned printing company with a long, multi-generational history in the print industry. Originally founded in USA as an offset printing company in 1990, Newprint has grown beyond its regional roots to serve clients across the United States, and other international markets. With an established presence supporting clients in New York and throughout the U.S., Newprint provides professional printing services to a diverse range of organizations, including non-profit, public, and private sector clients. As a qualified supplier to various government and institutional clients, we operate under rigorous quality control standards. These same standards are applied consistently across all customer engagements, regardless of size or industry. Our focus is on delivering innovative products and customized printing solutions that meet the evolving needs of our customers. To support this, we leverage industry-leading tools from Esko and EFI to optimize workflow efficiency and turnaround times, along with advanced production equipment from Heidelberg and Xerox to ensure high-quality finished products.

Description:

We are looking for a confident, passionate, patient and empathetic Customer Service Representative to provide insightful and helpful product/service information to customers and resolve emerging problems efficiently and accurately. This individual must be knowledgeable on printing, finishing and binding processes, paper, ink and other materials as well as possess strong oral and written communication skills.

Daily Tasks and Responsibilities:

• Receive all questions and concerns from external and internal customers. Provide solutions to problems.
• Receive, sort and prepare a checklist for all customer materials. Determine date of availability for any missing materials.
• Generate quotes and break out fixed and variable costs. Review and edit quotes to ensure accuracy.
• Ensure customer supplied components are available on time to meet assembly schedule.
• Generate purchase orders for customer supplied components and as required.
• Attend scheduling meetings and communicate with co-workers the status of jobs, any unique circumstances relating to jobs, etc.
• Prepare shipping papers.
• Serve as a back-up to other CSRs.
• Check samples to ensure accurate final product. Request any necessary changes.
• Send proofs to customers and receive them upon return.
• Maintain or reduce costs associated with assigned accounts.
• Maintain or increase sales revenues for assigned accounts by providing and ensuring exceptional service.
• Approve invoices and customer allowances.
• Complete and maintain all required paperwork, records, documents, etc.

Knowledge and Skill Requirements:

• B.Tech, other print-related degree or equivalent work experience
• Proven customer support experience or experience as a customer service representative
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritise, and manage time effectively
• Knowledgeable on printing, finishing and binding processes, paper, ink and other materials.
• Must be willing to learn and understand the company processes and procedures and have the ability to effectively explain to customers
• Possess strong oral and written communication skills